Privacy Policy

PRIVACY POLICY

  1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PARTY

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data refers to all data with which you can be personally identified.

1.2 The responsible party for data processing on this website, as defined by the General Data Protection Regulation (GDPR), is Queen Gear London. The entity responsible for processing personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the responsible party). You can recognise an encrypted connection by the "https://" string and the padlock symbol in your browser bar.

  1. DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only, i.e. if you do not register or transmit any information to us in another way, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data that is technically required to display the website to you:

  • Our visited website

  • Date and time of access

  • Amount of data transmitted in bytes

  • Source/referral from which you accessed the page

  • Browser used

  • Operating system used

  • IP address used (possibly in anonymised form)

The processing is carried out in accordance with Art. 6 (1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. No further sharing or use of the data takes place. However, we reserve the right to review the server log files retrospectively if specific evidence suggests unlawful use.

  1. COOKIES

To make your visit to our website more attractive and to enable the use of certain features, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a predetermined period, which may vary depending on the cookie.

Some cookies serve to simplify the ordering process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed through individual cookies implemented by us, the processing is carried out in accordance with Art. 6 (1) lit. b GDPR either to fulfil the contract or in accordance with Art. 6 (1) lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a user-friendly and effective design of the site visit.

We may cooperate with advertising partners who help us make our online services more interesting for you. For this purpose, cookies from partner companies may also be stored on your device when you visit our website (third-party cookies). If we collaborate with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected in the following paragraphs.

Please note that you can configure your browser to be informed about the setting of cookies and to decide individually whether to accept them or to exclude the acceptance of cookies for specific cases or in general. Every browser differs in the way it manages cookie settings. You can find descriptions of how to change your cookie settings in the help menu of each browser. The settings for the respective browsers can be found at the following links:

Please note that if you do not accept cookies, the functionality of our website may be limited.

  1. CONTACTING US

When contacting us (e.g. via contact form or email), personal data is collected. The data collected in the case of a contact form is evident from the respective form. This data is used solely for the purpose of responding to your enquiry or for contact purposes and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request according to Art. 6 (1) lit. f GDPR. If your contact aims at concluding a contract, the additional legal basis for the processing is Art. 6 (1) lit. b GDPR. Your data will be deleted after your request has been processed, provided that the circumstances indicate that the matter has been conclusively resolved and no statutory retention obligations conflict.

  1. DATA PROCESSING IN THE OPENING OF A CUSTOMER ACCOUNT AND FOR CONTRACT PERFORMANCE

In accordance with Art. 6 (1) lit. b GDPR, personal data is further collected and processed when you provide it to us for the performance of a contract or when opening a customer account. The data collected is evident from the respective input forms. You can delete your customer account at any time by sending a message to the above-mentioned address of the responsible party. We store and use the data you provided to us for contract performance. After full completion of the contract or deletion of your customer account, your data will be blocked in consideration of tax and commercial law retention periods and will be deleted after these periods have expired, unless you have explicitly consented to further use of your data or we have reserved the right to a legally permissible further use of your data, which we will inform you about below.

  1. USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Subscription to our Email Newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only required information for sending the newsletter is your email address. Providing further data is voluntary and is used to address you personally. We use the so-called double opt-in procedure for the dispatch of the newsletter. This means that we will only send you a newsletter email after you have explicitly confirmed that you consent to the receipt of the newsletter. We will then send you a confirmation email asking you to confirm by clicking on a corresponding link that you wish to receive newsletters.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1) lit. a GDPR. When subscribing to the newsletter, we store the IP address entered by your Internet Service Provider (ISP) as well as the date and time of the subscription, in order to trace any misuse of your email address at a later time. The data we collect when you subscribe to the newsletter will be used exclusively for the purpose of advertising communication via the newsletter. You can unsubscribe from the newsletter at any time by using the unsubscribe link provided in the newsletter or by sending a message to the responsible party mentioned above. After unsubscribing, your email address will be immediately removed from our newsletter distribution list, unless you have explicitly consented to further use of your data or we have reserved the right to further use your data in a manner legally permitted, which we inform you about in this statement.

6.2 Sending the Email Newsletter to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. No separate consent is required for this.

7) DATA PROCESSING FOR ORDER PROCESSING
7.1 The personal data we collect will be passed on to the transport company entrusted with the delivery, to the extent necessary for the delivery of the goods. Your payment data will be forwarded to the bank responsible for processing payments, where necessary. If payment service providers are used, we will inform you about them explicitly below. The legal basis for the data transfer is Article 6(1)(b) GDPR.

7.2 Use of Payment Service Providers (Payment Service Providers)

  • PayPal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "installment payments" via PayPal, we will forward your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter referred to as "PayPal"). This data transfer is done in accordance with Article 6(1)(b) GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to conduct a credit check for payment methods such as credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "installment payments" via PayPal. For this purpose, your payment data may be passed on to credit agencies under Article 6(1)(f) GDPR, based on PayPal's legitimate interest in assessing your creditworthiness. The result of the credit check, which calculates the statistical probability of payment default, is used by PayPal to decide whether to offer the respective payment method. The credit report may contain probability values (so-called score values). If score values are used in the credit report result, these are based on scientifically recognised mathematical-statistical procedures. The calculation of score values includes, but is not limited to, address data. Further privacy-related information, including the credit agencies used, can be found in PayPal's privacy policy: PayPal Privacy Policy.
You can object to this data processing at any time by sending a message to PayPal. However, PayPal may still process your personal data if required for contractual payment processing.

  • SOFORT
    If the payment method "SOFORT" is selected, the payment processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereafter "SOFORT"), to whom we will pass on the information you provided during the ordering process, including details of your order, in accordance with Article 6(1)(b) GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The transfer of your data is carried out exclusively for the purpose of payment processing with SOFORT, and only to the extent necessary for this purpose. Further information on SOFORT's data protection practices can be found here: SOFORT Data Privacy.

8) CONTACT FOR REVIEW REMINDERS
Own review reminder (not sent through a customer review system)
We use your email address to send a one-time reminder to submit a review of your order for the review system we use, provided you gave us explicit consent during or after your order in accordance with Article 6(1)(a) GDPR.
You can withdraw your consent at any time by sending a message to the responsible party for data processing.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS
9.1 Facebook Plugins with Shariff Solution
Special additional customs clearance costs and/or import duties are not included in the price and are borne by the customer.

Our website uses so-called social plugins ("plugins") of the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To increase data protection when visiting our website, these buttons are not directly used as plugins, but instead are embedded on the page via an HTML link. This ensures that when you visit a page on our website containing such buttons, no direct connection to Facebook's servers is established. When you click the button, a new browser window opens, leading to Facebook, where you can interact with their plugins (possibly after entering your login details).

Facebook Inc., based in the USA, is certified under the US-EU Privacy Shield Framework, ensuring that the level of data protection complies with the EU's standards.

For information on the purpose and scope of data collection, processing, and further use by Facebook, as well as your rights and privacy settings, please refer to Facebook’s privacy policy: Facebook Privacy Policy.

9.2 Google+ Plugins as Shariff Solution
Our website also uses so-called social plugins ("plugins") of the Google+ social network, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To enhance data protection during your visit to our website, these buttons are not directly used as plugins but instead embedded using an HTML link. This ensures that no direct connection is made with Google+ servers when you visit a page on our website containing these buttons. If you click the button, a new browser window will open and take you to Google+, where you can interact with the plugins (after entering your login credentials, if required).

Google LLC, based in the USA, is certified under the US-EU Privacy Shield, ensuring compliance with EU data protection standards.

For information on the purpose and scope of data collection, processing, and use by Google, as well as your privacy rights and settings, please refer to Google’s privacy policy: Google Privacy Policy.

9.3 Instagram Plugin as Shariff Solution
Our website uses so-called social plugins ("plugins") of the Instagram online service, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To protect your data while visiting our website, these buttons are not used as direct plugins but are embedded using an HTML link. This ensures that when you visit a page on our website containing these buttons, no connection to Instagram’s servers is established. If you click the button, a new browser window opens and takes you to Instagram, where you can interact with their plugins (after entering your login details, if necessary).

Instagram LLC., based in the USA, is certified under the US-EU Privacy Shield, ensuring compliance with EU data protection standards.

For more information about the collection, processing, and use of data by Instagram, as well as your privacy rights and settings, please refer to Instagram’s privacy policy: Instagram Privacy Policy.

10) ONLINE MARKETING
10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick by Google, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to serve relevant ads to users, improve campaign performance reports, or prevent the same user from seeing the same ad multiple times.

DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to serve ads that are relevant to users, improve campaign performance reports, and prevent users from seeing the same ads multiple times. Google collects information via a cookie ID, which tracks which ads are shown in which browser and can prevent them from being shown repeatedly. The processing is based on our legitimate interest in optimally marketing our website under Article 6(1)(f) of the GDPR.

Additionally, DoubleClick may track so-called conversions through cookie IDs that relate to ad requests. For example, this happens when a user views a DoubleClick ad and later visits the advertiser's website and makes a purchase. According to Google, DoubleClick cookies do not contain any personal information.

Due to the marketing tools used, your browser automatically establishes a direct connection with Google's servers. We have no control over the scope or further use of the data collected by Google through the use of this tool and inform you based on our current knowledge: By integrating DoubleClick, Google receives the information that you have visited the relevant part of our website or clicked on an ad. If you are registered with a Google service, Google can associate the visit with your account. Even if you are not registered with Google or logged in, it is possible that the provider may retrieve and store your IP address.

If you wish to opt-out of this tracking, you can disable conversion tracking cookies by setting your browser to block cookies from the domain www.googleadservices.com, or you can visit Google Ads Settings. However, this setting will be deleted when you delete your cookies. Alternatively, you can visit the Digital Advertising Alliance website at www.aboutads.info to learn more about cookies and set your preferences. Finally, you can set your browser to inform you when cookies are being set and decide individually whether to accept them, or exclude certain cookies or all cookies. If you do not accept cookies, the functionality of our website may be limited.

Google LLC, based in the USA, is certified under the US-EU Privacy Shield Agreement, which ensures compliance with the data protection level applicable in the EU.

Further information about DoubleClick by Google's privacy policy can be found here: https://www.google.de/policies/privacy/.

10.2 Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, within the scope of Google AdWords, the conversion tracking service by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our attractive offers with the help of advertising (so-called Google AdWords) on external websites. We can measure the success of individual advertising measures in relation to the data of the advertising campaigns. The goal is to show you ads that are of interest to you, make our website more appealing to you, and fairly calculate advertising costs.

The conversion tracking cookie is set when a user clicks on a Google AdWords ad. Cookies are small text files stored on your computer system. These cookies generally expire after 30 days and are not used to personally identify you. If the user visits specific pages of this website and the cookie has not yet expired, both Google and we can recognise that the user clicked on the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. Therefore, cookies cannot be tracked across AdWords customers’ websites. The information collected through the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers will be informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that would allow the personal identification of users. If you do not want to participate in tracking, you can block the Google Conversion Tracking cookie by adjusting your browser settings to disable cookies from Google’s domain or visit Google Ads Settings. You will then not be included in the conversion tracking statistics. We use Google AdWords due to our legitimate interest in targeted advertising, in accordance with Article 6(1)(f) of the GDPR.

Google LLC, based in the USA, is certified under the US-EU Privacy Shield Agreement, which ensures compliance with the data protection level applicable in the EU.

For further information about Google’s privacy policy, visit: https://www.google.de/policies/privacy/.

You can permanently deactivate cookies for ad preferences by preventing them through your browser software settings or by downloading and installing the browser plug-in available at: https://www.google.com/settings/ads/plugin?hl=de.

Please note that certain functions of this website may not be available or may be restricted if you deactivate the use of cookies.

Facebook Advertising and Data Collection

Users who have seen or clicked on a Facebook ad may have their activity tracked. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes, and can help optimise future advertising efforts.

The data collected is anonymised, meaning it does not provide us with information that could identify the users. However, Facebook stores and processes the data, which means it can potentially link it to individual user profiles, and Facebook may use this data for its own advertising purposes in accordance with its Data Use Policy (https://www.facebook.com/about/privacy/).

You can enable Facebook and its partners to display advertisements both on and off Facebook. In some cases, a cookie may be stored on your computer for this purpose. This processing will only occur if explicit consent is given in accordance with Art. 6 Para. 1 lit. a of the GDPR. Consent for the use of the Facebook Pixel can only be given by users aged 13 or older. If you are younger, we ask that you seek permission from your parents or guardians.

Facebook Inc., based in the United States, is certified under the EU-U.S. Privacy Shield Framework, ensuring compliance with the data protection standards applicable in the EU.

To disable cookies on your computer, you can configure your internet browser to prevent cookies from being stored or delete existing cookies. However, disabling all cookies may result in some features of our website not functioning properly. You can also disable the use of third-party cookies, such as those from Facebook, on the Digital Advertising Alliance's website: https://www.aboutads.info/choices/.

Google AdWords Remarketing

Our website uses Google AdWords Remarketing, allowing us to advertise our website in Google search results as well as on third-party websites. The service provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). To this end, Google places a cookie in your browser, which enables interest-based advertising through a pseudonymous cookie ID and based on the pages you have visited. This processing is based on our legitimate interest in optimally marketing our website according to Art. 6 Para. 1 lit. f of the GDPR.

Further data processing only occurs if you have agreed to link your internet and app browsing history with your Google account, and use information from your Google account to personalise ads you see on the web. If you're logged in to Google during your visit to our website, Google will use your data alongside Google Analytics data to create and define remarketing lists across devices. In such cases, your personal data will temporarily be linked to Google Analytics data to form audiences.

You can permanently disable the setting of cookies for ad preferences by downloading and installing the browser plug-in available at this link: https://www.google.com/settings/ads/onweb/. Alternatively, you can visit the Digital Advertising Alliance's website at www.aboutads.info to learn about and set cookie preferences.

If you choose not to accept cookies, some functionalities of our website may be limited. Google LLC, based in the United States, is certified under the EU-U.S. Privacy Shield Framework, ensuring compliance with EU data protection standards.

Further information and the privacy policy regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/

Rights of the Data Subject

13.1 The applicable data protection law grants you extensive rights regarding the processing of your personal data by the data controller (information and intervention rights), which we will outline below:

  • Right to Information according to Art. 15 GDPR: You have the right to access your personal data processed by us, including details such as processing purposes, the categories of personal data processed, recipients or categories of recipients, the planned storage duration, your right to rectification, erasure, restriction of processing, objection to processing, lodging a complaint with a supervisory authority, the source of the data if not collected directly from you, the existence of automated decision-making, including profiling, and, if applicable, meaningful information about the logic involved and the implications for you.

  • Right to Rectification according to Art. 16 GDPR: You have the right to have incorrect personal data corrected or incomplete data completed without undue delay.

  • Right to Erasure according to Art. 17 GDPR: You have the right to request the erasure of your personal data under certain conditions. However, this right does not apply if the data processing is required to exercise the right of freedom of expression and information, to fulfil a legal obligation, for reasons of public interest, or for the establishment, exercise or defence of legal claims.

  • Right to Restriction of Processing according to Art. 18 GDPR: You have the right to request the restriction of processing of your personal data if the accuracy of your data is contested, if you have objected to processing or require your data to establish, exercise, or defend legal claims.

  • Right to Notification according to Art. 19 GDPR: If you have requested rectification, erasure, or restriction of processing, the data controller is required to notify all recipients of the data, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

  • Right to Data Portability according to Art. 20 GDPR: You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, or to request the transfer to another controller where technically feasible.

  • Right to Withdraw Consent according to Art. 7 Para. 3 GDPR: You have the right to withdraw your consent for data processing at any time, and the data controller must delete your personal data if there is no other legal basis for processing it. The withdrawal of consent does not affect the legality of the processing carried out before the withdrawal.

  • Right to Lodge a Complaint according to Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State where you reside, work, or where the alleged infringement took place.

Right to Object

13.2 If we process your personal data based on legitimate interests, you have the right to object at any time, on grounds related to your particular situation, to the processing of your personal data. If you exercise your right to object, we will cease processing the data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing is required for the establishment, exercise, or defence of legal claims.

If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your data for such marketing. You can exercise this right as described above.

Retention Period of Personal Data

The retention period for personal data is based on the applicable legal retention periods (e.g., for commercial and tax purposes). After the retention period expires, the corresponding data will be routinely deleted, unless it is required for the performance of a contract or initiation of a contract, or if we have a legitimate interest in further storing it.